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Say hello. We’re all eyes.
We reply to every message — usually within one business day. Real people, right here in Canada — and if it’s about your lenses, a licensed optician often weighs in.
Care team online · Mon–Fri · 9am–5pm ESTWhere's my order?
Tracking, timelines and the full round trip your frames take — most delivery answers live here.
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Lenses not feeling right? See the 30-day guarantee, free remakes and how to start one.
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Prescriptions, PD, lens types, insurance receipts — 25 questions answered in plain English.
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“No ticket numbers, no runaround — just a small Canadian team that reads every message.”
The lens care team · 🍁